Contact
We're here to help with any questions about our handcrafted Portuguese ceramics, orders, shipping, or anything else. We aim to respond to all inquiries within 24-48 hours.
info@continentalab.com
This is the best way to reach us. We respond to all emails within 24-48 hours during business days.
For fastest response, please include:
- Your order number (if applicable)
- Photos (if reporting damage or product issues)
- Detailed description of your question or concern
BUSINESS INFORMATION
Registered Name: Tabacaria Continental Lda
VAT Number: PT 501711473
Business Address: Rua Augusta N°59, Lisboa 1100-048, Portugal
CUSTOMER SUPPORT
What we can help with:
- Product questions — details about materials, size, care instructions
- Order status — tracking, processing times, delivery estimates
- Returns & exchanges — initiating returns, refund status
- Damaged items — replacement requests, claims
- Custom orders — special requests, bulk orders, corporate gifts
- Shipping inquiries — international shipping, customs, delivery issues
- General questions — about our artisans, production process, Portuguese ceramics
RETURNS & REFUNDS
For return requests or refund questions, please see our Refund Policy or email us at info@continentalab.com with your order number.
Damaged on arrival? Contact us within 48 hours with photos for a free replacement.
WHOLESALE & PARTNERSHIPS
Interested in wholesale orders, corporate gifts, or collaborations? We'd love to hear from you.
Email us at info@continentalab.com with:
- Your company name and website
- Type of partnership you're interested in
- Estimated order quantity or project scope
EU ONLINE DISPUTE RESOLUTION
For EU customers: If you have a complaint that cannot be resolved through direct contact, you may use the European Commission's Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
Our email for dispute resolution: info@continentalab.com
FOLLOW US
Stay connected for behind-the-scenes stories, new collections, and Portuguese ceramic inspiration:
Instagram: @continental_lab
Facebook: Continental Lab
FREQUENTLY ASKED QUESTIONS
How long does shipping take?
Orders are processed within 5 business days, then shipped. Delivery times vary by country and are calculated at checkout. See our Shipping Policy.
Do you ship internationally?
Yes! We ship worldwide. Customs fees may apply for non-EU orders (customer's responsibility).
Can I return my order?
Yes, within 30 days of delivery. See our Refund Policy.
Are your ceramics food-safe?
Yes, all items marked as "food-safe" use lead-free glazes and meet EU safety standards. See our Care Instructions.
Do you take custom orders?
Yes! Email us at info@continentalab.com to discuss your project.
Thank you for choosing Continental Lab. We look forward to hearing from you!