Shipping policy

At Continental Lab, every ceramic piece is handcrafted and hand-painted by Portuguese artisans. This artisanal process ensures authenticity and quality, but also means each order requires careful preparation before shipment.

PROCESSING TIME

All orders are processed within 5 business days from the date of purchase.

This includes:

  • Final inspection of each handcrafted piece
  • Secure packaging with protective materials
  • Preparation for shipment

Note: During peak periods (holidays, special promotions), processing may take slightly longer. We'll notify you if any delays occur.

PACKAGING & PROTECTION

Your ceramics are fragile and precious to us. Every order is packed with:

  • Double-layer bubble wrap around each piece
  • Protective kraft paper and shock-absorbing padding
  • Reinforced boxes sealed for maximum security

We take every precaution to ensure your order arrives safely.

SHIPPING METHODS & DELIVERY

We ship worldwide using reliable carriers selected based on your destination.

Estimated delivery times:

  • Calculated at checkout based on your location
  • Vary by country and shipping method
  • Do not include the 5-day processing period

Example timeline:
Order placed → 5 days processing → Shipped → Delivery time (varies by country)

You'll receive a tracking number via email once your order ships.

INTERNATIONAL ORDERS & CUSTOMS

Customs Duties & Import Fees:

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges are the customer's responsibility and are not included in your order total.

We recommend checking your local customs office for estimated fees before placing an order.

SHIPPING ADDRESS ACCURACY

Please double-check your shipping details at checkout.

We are not responsible for:

  • Delays or lost packages due to incorrect addresses
  • Returns to sender caused by incomplete information
  • Additional shipping costs for redelivery

If you need to update your address after placing an order, contact us immediately at info@continentalab.com

DAMAGED OR LOST PACKAGES

Damaged on Arrival?

If your item arrives damaged:

  1. Contact us within 24 hours of delivery
  2. Provide photos of both the packaging and the product
  3. We'll arrange a free replacement or full refund

Lost in Transit?

If your tracking shows delivered but you haven't received your order:

  1. Check with neighbors or building management
  2. Contact us within 3 days
  3. We'll work with the carrier to investigate and resolve the issue
QUESTIONS?

If you have any questions about shipping, tracking, or delivery, we're here to help:

Email: info@continentalab.com
Response time: Within 24-48 hours

Thank you for choosing Continental Lab. We're excited to bring a piece of Portuguese artistry to your home!