Refund policy

We want you to absolutely love your handcrafted Portuguese ceramic. If it's not quite right, we're here to make it easy.

30-DAY HAPPINESS GUARANTEE

Return any item within 30 days of delivery if you're not completely satisfied.

What you need to know:

  • Items must be unused and in original condition
  • You cover return shipping costs (we recommend tracked & insured)
  • Refunds processed within 5–7 business days after we receive your return
HOW TO START A RETURN
  1. Email us at info@continentalab.com with your order number
  2. We'll send you return instructions and our Portugal address
  3. Pack the piece securely (bubble wrap + original box if possible)
  4. Ship with tracking and keep your receipt
  5. Get your refund within 5–7 days after we inspect the item

Tip: Use a carrier that offers insurance for fragile items.

ITEM ARRIVED DAMAGED?

This one's on us. Here's what to do:

  1. Contact us within 48 hours of delivery
  2. Send photos of the damaged piece and packaging
  3. We'll send a free replacement or full refund — your choice

No return shipping required. We'll handle everything.

WRONG ITEM OR ORDER MISTAKE?

We're human, and sometimes mistakes happen. If we sent the wrong piece or there's an issue with your order, contact us immediately. We'll arrange a replacement at no cost to you.

EXCHANGES

Want a different piece instead? The easiest way is to:

  1. Return your current item for a refund
  2. Place a new order for the piece you prefer

This ensures you get the exact item you want without delays.

INTERNATIONAL RETURNS

We accept returns from anywhere in the world within the 30-day window. Please note that return shipping costs and any customs fees are your responsibility.

QUESTIONS?

Every piece is handmade with care, and we want your experience to be just as thoughtful. If you have any questions about returns, reach out:

Email: info@continentalab.com
Response time: Within 24 hours

We stand behind every piece we create. Your satisfaction matters to us.